Returns & Refunds

If you receive damaged or incorrect tiles please inform us within 48 hours of delivery. We will either refund you or send replacements as quickly as possible.We can only accept returns for your full order. We cannot accept returns on part orders or unwanted packs. Delivery costs are non refundable. All return items occur a 35% restocking fee. Stoketiles will not collect any surplus or unwanted goods, the customer will be responsible for arranging the return of goods. Return tiles must be received during regular opening hours (Monday-Friday 8am-5pm) and must be in a resalable condition, original packaging and returned within 14 days of purchase date. Special order items are non refundable. Reserved items can be held for 28 days after this they are non refundable.

The Company cannot, under any circumstances accept any financial demands from the Buyer for late delivery, incorrect supply of goods, or incorrect delivery. The Company respectfully recommends that the Buyer does not book a Tiler or Tradesman, until the goods have been delivered to the desired location, signed for and quality checked. The risk in relation to the goods passes to the Buyer at the point of physical delivery, at the time of delivery.